The Federal Road Safety Corps (FRSC), Ogun State Command, joined the rest of the world to commemorate the 2025 International Customer Service Week with a symposium held at the Command Headquarters in Abeokuta Thursday.
Declaring the event open, the Ogun State Sector Commander Akinwunmi Fasakin, said the celebration was in line with the global commemoration of customer service.
He noted that the event offered an opportunity to appreciate FRSC personnel, partners, and the motoring public for their collective contributions to road safety.
“Today we are celebrating our customers. It’s an international event taking place all over the world. Our customers include transport unions, sister agencies, partners, and other stakeholders who make our mission possible,” he stated.
He emphasized the need for emotional intelligence among FRSC personnel in their daily operations, urging officers to remain calm and professional even when provoked by members of the public.
He cautioned against any form of assault on officers, stressing that such actions would not be condoned by the Corps.
“What we are doing is service to humanity,We must be friendly, professional, and dedicated to our responsibilities. Assaults on our staff will not be overlooked.”
Speaking on behalf of the Corps Marshal Shehu Mohammed in an appreciation letter, Fasakin commended the commitment and professionalism of FRSC personnel across the country, describing them as “the unseen guardians on our highways.”
According to him, the theme of this year’s Customer Service Week — “Mission Possible” is not just a slogan but a call to action.
“The commemoration reminds us that behind every patrol, every rescue, and every public enlightenment campaign are men and women of dedication, courage, and resilience,” Mohammed stated.
He highlighted several achievements under his leadership since 2024, including enhanced training on professionalism, expanded public enlightenment campaigns, improved staff welfare, and significant reduction in road crashes through enforcement and education.
The Corps Marshal also announced ongoing reforms, including modernization of FRSC operations with data-driven tools, expanded capacity-building programmes, and reward systems to encourage excellence.
“Every patrol we conduct, every motorist we educate, and every life we save is a victory for Nigeria. Our mission is not only possible but achievable,” he affirmed.
Meanwhile, in a lecture delivered by Superintendent Route Commander Victor Akinpelu, themed “Mission Possible”.
Akinpelu traced the history of Customer Service Week to 1984, noting that it was designed to recognize employees and organizations committed to excellent service delivery.
He emphasized the importance of youth engagement in road safety, citing their massive online presence and influence on social media.
He observed that many Nigerian youths, while vibrant and resourceful, often exhibit impatience, disregard for traffic laws, and aggressive driving habits due to economic and social pressures.
“To ensure the safety of our youthful motoring public, we must adopt a youth-centric approach. FRSC must be effective and be seen to be effective,” he said.
He outlined strategies to enhance road safety, including leveraging social media and influencers for youth education, using digital tools to publicize enforcement and deter violations, partnering with stakeholders for safer road designs, introducing driver recognition programmes, and conducting regular evaluations to improve FRSC’s impact
The event also featured presentation of awards to deserving stakeholders and officers for their support and dedication to road safety.
Awardees includes: Elder Solomon Adeniyi of the Special Marshals National Exco and Mr. Dimeji Kayode-Adedeji, Publisher of Penpushing Media. Outstanding Unit Commanders recognized were ACC John Jachi (Mowe), ACC Sule Okloho (Sagamu), and ACC Philip Gogomi (KM 27, Lagos-Ibadan Expressway). CRC Florence Okpe, the Public Relation Officer received a Command Award, while RC Damola Adeosun earned a commendation award.
In his closing remarks, Commander Akinwunmi Fasakin reiterated the importance of continuous improvement in service delivery, urging officers and partners to renew their commitment to the FRSC’s vision of safer roads .
“I want to admonish us as Corps Marshall said that we should put it more effort, re -dedicate ourselves. What we are doing is service to humanity”he concluded.
